Shipping and Delivery
What are normal production and delivery times?
All delivery times are after art/logo approval. Delivery times vary depending upon the type of product and the manufacturer. We are here to meet our customer's needs, and we will deliver your order on time, every time, exactly as promised. All shipments are sent via FedEx Ground unless otherwise specified.
What happens if a product is backordered?
We make every effort to ensure the products on our site are in-stock and ready for decoration. When our stock of a certain product is depleted, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
How can I get my order faster?
Please call us at (570) 344-8985 and we will do everything possible to meet your deadline.
Can I have my order shipped to multiple addresses?
Yes, simply call (570) 344-8985 when placing your order to specify multiple shipping addresses.
Pricing and Payment
What are the standard minimum order quantities?
Embroidered apparel: Pricing is based on item quantity and number of stitches in your graphic per location. You must use the same embroidery and thread colors on a single style/color to qualify for quantity pricing.
Screenprinted apparel: Pricing is based on item quantity and number of colors in your graphic per location. You must use the same design and print colors on a single style/color to qualify for quantity pricing. Screenprinted apparel is most cost effective when ordered in larger quantities.
Gift items: Minimum order quantities for gift items vary by product. Some minimums are set by the manufacturer. Please refer to individual product details or ask your account executive.
What charges/requirements are associated with my order?
The charges/requirements depend on the type of product. We always inform our customers by providing a full quote which outlines all charges.
What payment options are available?
We accept all major credit card (Visa, MasterCard, Discover or American Express) and PayPal. We also offer terms.
Why is sales tax added to my order?
All domestic applicable state and local sales tax will be added to your invoice.
If you are currently on file as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status, please contact us at (570) 344-8985.
Orders and Returns
Can I add, cancel or delete items on my order if I change my mind?
Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. If you need to change your order, please call us at (570) 344-8985 as soon as possible.
Can I get a sample of the product?
Yes, we can send you a sample of the actual item you are looking to purchase. Most items are available with either random logos or blank. Please contact your account executive for more details.
Can I receive a pre-production sample for approval prior to my order being placed into production?
Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Delivery time on your order would begin based on when the pre-production sample is approved.
Am I limited to the items shown in the catalog or can I customize my order?
Our special order options are unlimited. Our web site represents only a percentage of the products we can source and develop. We have the purchasing power to access to over 800,000 products. Please call us at (570) 344-8985 to begin the custom order process.
Art and Decoration
What is the art charge?
Additional charges apply only if the file you submitted requires work by our art department to make it suitable for decoration. Custom graphic designs can be created by our art team for new logo designs or special events. Please call for details.
Will I be charged for simply uploading my artwork?
You will not be charged for uploading your artwork.
What type of file formats can I submit for use?
We prefer artwork be submitted in a usable vector format such as .EPS or .AI (Adobe Illustrator). However, our highly experienced art team can convert just about any file type. We recommend high resolution .PSD, .JPG and .PNG files that are 300 dpi or higher.
Are there any file types you prefer that I don't submit?
We ask that you do not submit low resolution files set up for web site presentation, images imported into a word processing program and hard copy photos. If you do not have the correct type of file, please contact us and we will have our art team review the file and offer suggestions to make it ready to be used for decoration.
Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
We are embroidery experts. Once you have sent your graphic, our art team will review it and make specific suggestions. In general, small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Also, the type of fabric on which the logo is applied can affect the level of detail that can be reproduced.
Can I use a specific font in my artwork?
Yes. Our art professionals have access to thousands of fonts to provide you with the perfect font choice. If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.
Can I use my own PMS color?
Yes, we provide PMS color-matching whenever possible. If PMS color-matching is not possible on an item, the closest available color will be selected. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Please speak with your account executive regarding your specific color-matching request.
Website/General
Is my credit card and account information secure?
Security is very important to us, and we take every precaution to protect our customers' account information. We are PCI compliant.
What if I'm having trouble with your web site or I find an error?
If you experience any problems with our web site, please send an e-mail to webmaster@kevins.biz.
Can I order a print catalog?
Yes. Please call (570) 344-8985 and ask to speak with one of our account executives to order a print catalog. You can view many of our vendor's catalogs on our Online Catalogs page.
When is the best time to use promotional products?
Anytime is the right time for promotional products. Holidays, national events, appreciation weeks and other special occasions offer great opportunities to promote your company or organization using promotional products and giveaways.
What are the Terms and Conditions of Sale?
Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and preparation that occurred prior to the receipt of cancelation notification.